Return & Refund Policy

120-Day Growth Guarantee

At AlphaInfuse, your satisfaction is our priority. We stand behind our products and are committed to making your shopping experience as simple and worry-free as possible.

With our 120-Day Growth Guarantee, you may request a return within 120 days of receiving your order if you are not completely satisfied with your purchase, for any reason.

Our guarantee applies even if the product has already been used, so you can shop with confidence knowing your purchase is 100% risk-free.

How to Request a Return

To initiate a return, please contact our customer support team at support@alphainfuses.co.

Our team will guide you through the return process, provide step-by-step instructions, and confirm the appropriate return shipping address.

Important: All returns must be approved by our customer support team in advance. Items returned without prior authorization will not be accepted.

If you have any questions or need assistance, please contact us at support@alphainfuses.co.

Delivered but Not Received

We understand how frustrating it can be when your tracking information indicates that your package has been delivered, but you have not received it.

If your order is marked as delivered but cannot be located, we are happy to offer a one-time replacement at no additional cost.

What to Do If Your Package Is Missing

1. Check Your Delivery Locations: Inspect your mailbox, front porch, designated delivery areas, and other secure locations around your property. We also recommend checking with neighbors or household members who may have accepted the package on your behalf.

2. Allow 48 Hours: Occasionally, shipping carriers mark packages as delivered before they physically arrive. We recommend waiting up to 48 hours, as the package may still be delivered during this period.

3. Contact Our Support Team: If your package remains missing after 48 hours, please email support@alphainfuses.co with your order number and confirmed shipping address so we can assist you.

4. Replacement Policy: Orders confirmed as delivered are not eligible for refunds. However, we will provide a one-time replacement free of charge.

Please note: Our one-time replacement policy applies to packages marked as delivered but not received. Refunds are not available in these circumstances.

Refund Processing

Once your refund has been approved and processed, the funds will be issued to your original payment method within 1–3 business days.

Please be aware that your bank, credit card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was processed and you have not received the funds, please contact us at support@alphainfuses.co.

Our customer support team will be happy to review the status of your refund and assist you in resolving any issues.

Orders Placed with Incorrect Items

Customers are responsible for reviewing their orders carefully before completing checkout, including verifying product selections, quantities, and any applicable variations.

If you are uncertain about a product or need assistance selecting the correct item, we encourage you to contact our support team before placing your order.

What If You Ordered the Wrong Item?

If you realize that you have ordered an incorrect item, please contact us immediately at support@alphainfuses.co.

We will make every reasonable effort to cancel your order before it is shipped. However, order cancellation cannot be guaranteed once processing has begun.

Important: Once an order has been shipped, we are unable to accept returns or issue refunds for items incorrectly selected by the customer.

We strongly recommend reviewing all order details before submitting your purchase to help avoid any inconvenience.

Incorrect Shipping Address & Delivered Packages

Customers are responsible for providing complete and accurate shipping information at checkout.

All orders are processed using the shipping address entered during checkout. Once an order has been processed, we are unable to modify or update the shipping address.

Packages Delivered to an Incorrect Address

If an order is delivered to an incorrect address due to inaccurate shipping information provided by the customer, we are unable to assume responsibility for the delivery error.

However, we understand that mistakes can happen and are happy to assist in the following ways:

• Discounted Replacement Order: Our customer support team can help you arrange a replacement order at a reduced cost.

• Additional Shipping Fees: Any shipping charges associated with the replacement order will be the customer's responsibility.

To prevent delivery issues, please carefully verify your shipping address, including your street address, apartment or unit number, city, state, and postal code, before completing checkout.

Contact Us

If you have any questions regarding returns, refunds, replacements, or your order, our customer support team is here to assist you.

Email: support@alphainfuses.co

Customer Support Response Time: Within 24 hours on weekdays.

We are committed to providing timely, professional assistance and ensuring a positive shopping experience for every customer.

Thank you for choosing AlphaInfuse!